Within ten working days from receipt of the goods by written communication to be sent to:

Fitochina Italia Srl - Via Ippolito Nievo, 61 - 00153 ROME

The right of withdrawal is exercised by sending, within the deadline, a registered letter with acknowledgment of receipt.
The communication can be sent, within the same term, also by telegram, telex and facsimile, provided that it is confirmed
by registered letter with acknowledgment of receipt within the following 48 hours.
The communication must contain the exact codes of the items to be returned as well as the methods for reimbursing the expenses incurred. 

The products must be returned to  Fitochina Italia Srl  in the same conditions in which they were delivered and in the original packaging.
Upon receipt of the goods,  Fitochina Italia Srl , after careful control of the product, will proceed to credit the amount of the returned goods. The only expenses due by the consumer for exercising the right of withdrawal are the direct costs of returning the goods to Fitochina Italia Srl which it will reverse from the amount that will be credited.